NEWS: The rice harvest season in Ha Giang.

Check in now

Theo dõi chúng tôi trên

Terms and Conditions

1. INTRODUCTION

Welcome to ZingHome Ha Giang services. When using the services provided by ZingHome, you agree to comply with the terms and policies below.

2. TERMS OF BOOKING TOURS & HOMESTAY

2.1. BOOKING CONDITIONS

Customers need to provide accurate information when booking tours or booking rooms at ZingHome.
The booking will only be confirmed after the customer pays part or all of the costs as prescribed.

2.2. PAYMENT METHODS

ZingHome accepts payment via bank transfer, e-wallet or cash. Full payment before departure date or check-in date as notified by ZingHome Ha Giang.

2.3. BOOKING CONFIRMATION

After completing the payment, ZingHome will send a confirmation via email or text message. If you do not receive the confirmation within 24 hours, please contact us for support.

3. CANCELLATION AND REFUND POLICY

3.1. TOUR CANCELLATION POLICY

Cancel 7 days in advance: 100% refund of the payment.

Cancel 3 – 6 days before departure date: 50% refund.

Cancel less than 3 days or do not participate: No refund.

3.2. HOMESTAY CANCELLATION POLICY

Cancel 5 days in advance: 100% refund.

Cancel 2 – 4 days: 50% refund.

Cancel less than 2 days or do not check in: No refund.

4. CUSTOMER RESPONSIBILITIES

Provide accurate personal information when booking the service. Comply with the rules of the tour and homestay rooms. Secure personal property, the organizer is not responsible for personal loss.

5. RESPONSIBILITIES OF THE ORGANIZATION

Ensure to provide services as committed. Support customers throughout the service usage process. Be responsible in case the tour/homestay is canceled due to our fault.

6. INFORMATION SECURITY POLICY

We are committed to protecting the personal information of customers. Do not share customer information with third parties without consent.

7. CONTACT

If you have any questions, please contact:
ZingHome Ha Giang
Hotline: 0813682323
WhatsApp:  +84 35 519 1594
Email: zinghomehagiang@gmail.com
Address: 56 Le Tran Man, Phuong Thien, Ha Giang, Vietnam
We are very pleased to serve you!